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Mon, Oct 19
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Monday, October 19, 2026
10:10 AM - 10:40 AM
CST
Beyond Provider Enrollment: The High-Risk World of DME Compliance
10:10 AM - 10:40 AM
CST
Beyond Provider Enrollment: The High-Risk World of DME Compliance
Speaker:
NYLEEN I. FLORES, BA, FMSP, CPMSM, CPCS, CPES, CPCO, CASC
– MEDELEVATE SOLUTIONS
Speaker:
Andrea Pinkston, Andrea Pinkston, MBA
– Truthful Health LLC
Provider Enrollment
10:10 AM - 10:40 AM
CST
Beyond the Buzz: Evaluating AI in HealthCare Through the Lens of Tomorrow’s MSPs ®
10:10 AM - 10:40 AM
CST
Beyond the Buzz: Evaluating AI in HealthCare Through the Lens of Tomorrow’s MSPs ®
Primary Presenter:
Thomas Heitz, CPCS
– HealthStream
Technology/Data Management
10:10 AM - 10:40 AM
CST
Essentials for New MSPs - Five Skills Every New Professional Needs to Be a Shining Star
10:10 AM - 10:40 AM
CST
Essentials for New MSPs - Five Skills Every New Professional Needs to Be a Shining Star
Primary Presenter:
Stephanie M. Russell, BS, CPMSM, CPCS
– Greeley
Speaker:
Stephanie M. Russell, BS, CPMSM, CPCS
– Greeley
Leadership/Professional Development
10:10 AM - 10:40 AM
CST
Simplifying National Practitioner Data Bank (NPDB) Queries
10:10 AM - 10:40 AM
CST
Simplifying National Practitioner Data Bank (NPDB) Queries
Primary Presenter:
David Loewenstein, n/a
– National Practitioner Data Bank (Health Resources & Services Administration)
Speaker:
Kerby Valladares, MLIS
– National Practitioner Data Bank
Credentialing/Privileging/CVO
10:50 AM - 11:50 AM
CST
Credentialing Escape Room: The Case of the Missing Privilege
10:50 AM - 11:50 AM
CST
Credentialing Escape Room: The Case of the Missing Privilege
Primary Presenter:
Jami Pinkert, MHA, FACHE, CPCS, CPMSM
– Novant Health
Credentialing/Privileging/CVO
10:50 AM - 11:50 AM
CST
From Data to Decisions: How Medical Staff Services Is Leading Clinical Risk Intelligence
10:50 AM - 11:50 AM
CST
From Data to Decisions: How Medical Staff Services Is Leading Clinical Risk Intelligence
Primary Presenter:
Sara Cameron, CPMSM, CPCS
– The Hardenbergh Group, A Sentact Company
Speaker:
Brock M. Bordelon, MD. FACS
– The Hardenbergh Group, A Sentact Company
Quality/Peer Review
10:50 AM - 11:50 AM
CST
Joint Commission 2026 Medical Staff Updates
10:50 AM - 11:50 AM
CST
Joint Commission 2026 Medical Staff Updates
Speaker:
Robert Campbell, PharmD, BCSCP
– The Joint Commission
Accreditation/Regulatory
10:50 AM - 11:50 AM
CST
Practitioners Returning to Practice, New to Practice, and Waivers of Qualifications: Governance, Risk, and Regulatory Considerations
10:50 AM - 11:50 AM
CST
Practitioners Returning to Practice, New to Practice, and Waivers of Qualifications: Governance, Risk, and Regulatory Considerations
Primary Presenter:
Maggie Palmer, CPCS, CPMSM
– Parkland Health
Speaker:
Patricia Brown, CPCS, CPMSM
– Parkland Health
Operational Management
1:50 PM - 2:50 PM
CST
Detours, Pit Stops & Paper Maps: A Road Trip Through Credentialing and Enrollment
1:50 PM - 2:50 PM
CST
Detours, Pit Stops & Paper Maps: A Road Trip Through Credentialing and Enrollment
Primary Presenter:
Teresa Pequeno, CPES (she/her/hers)
– MedStar Health
Speaker:
Bernadette Jones, MHA, CPCS, CPMSM
– MedStar Health
Provider Enrollment
1:50 PM - 2:50 PM
CST
Privileging Up: How MSPs and Physician Leaders Can Support Advanced Practice Professional Specialty and Scope of Services Expansion
1:50 PM - 2:50 PM
CST
Privileging Up: How MSPs and Physician Leaders Can Support Advanced Practice Professional Specialty and Scope of Services Expansion
Primary Presenter:
Lisa L. Velasco, FMSP, CPMSM, CPCS, CPES, PESC, CPLS
– Hardenbergh/Sentact
Speaker:
Mark A. Smith, MD, MBA
– Mark A. Smith, MD Healthcare Consulting
Credentialing/Privileging/CVO
1:50 PM - 2:50 PM
CST
Unlocking the Power of Credentialing Data Analytics: Transforming MSP Operations from Compliance to Strategic Insight
1:50 PM - 2:50 PM
CST
Unlocking the Power of Credentialing Data Analytics: Transforming MSP Operations from Compliance to Strategic Insight
Primary Presenter:
Jennifer Dorais, CPCS, CPMSM (she/her/hers)
– Vituity
Technology/Data Management
1:50 PM - 2:50 PM
CST
When Healers Harm: Systemic Failure in Medical Ethics and Oversight
1:50 PM - 2:50 PM
CST
When Healers Harm: Systemic Failure in Medical Ethics and Oversight
Primary Presenter:
Erin Muellenberg, JD, CMPSM, CPCS, FMSP
– Polsinelli
Healthcare Systems
3:00 PM - 3:30 PM
CST
Doing More with Less, Safely: High Reliability Strategies for Modern Credentialing Teams
3:00 PM - 3:30 PM
CST
Doing More with Less, Safely: High Reliability Strategies for Modern Credentialing Teams
Primary Presenter:
Geneva C. Milion, CPCS, CPMSM (she/her/hers)
– ASM / MD-Staff
Speaker:
Amy Madden, CPMSM, CPCS
– ASM / MD-Staff
Leadership/Professional Development
3:00 PM - 3:30 PM
CST
Enhancing Physician Support Through Automated Chat Technology and Self‑Service Knowledge Resources
3:00 PM - 3:30 PM
CST
Enhancing Physician Support Through Automated Chat Technology and Self‑Service Knowledge Resources
Primary Presenter:
Misty E. Wolfe, n/a
– FSMB
Technology/Data Management
3:00 PM - 3:30 PM
CST
Licensure Unlocked: A Practical Guide to Provider Licensing
3:00 PM - 3:30 PM
CST
Licensure Unlocked: A Practical Guide to Provider Licensing
Speaker:
Samantha Ard, CPCS, CPMSM (she/her/hers)
– Mercy Virtual
Primary Presenter:
Shelee Montalbano, n/a
– Mercy Virtual
Operational Management
4:30 PM - 5:30 PM
CST
Focused Professional Practice Evaluations: Practical Strategies for Clinical and Behavioral Scenarios
4:30 PM - 5:30 PM
CST
Focused Professional Practice Evaluations: Practical Strategies for Clinical and Behavioral Scenarios
Primary Presenter:
Rebecca B. Hoyes, J.D. (she/her/hers)
– Polsinelli LLP
Speaker:
Shelly O'Connell, CPCS CPMSM
– The Greeley CO
Quality/Peer Review
4:30 PM - 5:30 PM
CST
From Routine to Rapid: Best Practices for Scalable Locum Credentialing
4:30 PM - 5:30 PM
CST
From Routine to Rapid: Best Practices for Scalable Locum Credentialing
Primary Presenter:
Jordan Gilels, MBA, CPMSM, CPCS (she/her/hers)
– Mount Sinai Health System
Speaker:
Anne Roberts, Esq., CPMSM, CPCS (she/her/hers)
– Mount Sinai Health System
Credentialing/Privileging/CVO
4:30 PM - 5:30 PM
CST
How to Avoid a Healthcare Systems Failure-Case Studies and Lessons Learned
4:30 PM - 5:30 PM
CST
How to Avoid a Healthcare Systems Failure-Case Studies and Lessons Learned
Primary Presenter:
Jon H. Burroughs, JD, MD, MBA
– The Burroughs Healthcare Consulting Network, Inc.
Healthcare Systems
4:30 PM - 5:30 PM
CST
NCQA Credentialing's Next Era: From 3-Year Cycles to Always-On
4:30 PM - 5:30 PM
CST
Credentialing’s Next Era: From 3-Year Cycles to Always-On
Primary Presenter:
Tsveta Polhemus, MPP (she/her/hers)
– NCQA
Speaker:
Tina Launhardt, n/a
– Centene Corporation
Speaker:
Robert Coombs, MA
– Baton Health
Accreditation/Regulatory
Tuesday, October 20, 2026
10:00 AM - 11:00 AM
CST
Brass Bands & Backlogs: Leading Through the Noise
10:00 AM - 11:00 AM
CST
Brass Bands & Backlogs: Leading Through the Noise
Primary Presenter:
Brianna Peoples, CPMSM, CPCS
– Privia Health
Speaker:
Amanda Pierce, MBA, CPMSM, CPCS, CPES (she/her/hers)
– Privia Health
Operational Management
10:00 AM - 11:00 AM
CST
Bridging Credentialing Risk Gaps with Health Verification by State Professional Health Programs
10:00 AM - 11:00 AM
CST
Bridging Credentialing Risk Gaps with Health Verification by State Professional Health Programs
Primary Presenter:
Linda Bresnahan, MS, MS (she/her/hers)
– Federation of State Physician Health Programs
Speaker:
Edwin Kim, MD, MD
– Federation of State Physician Health Programs, Pennsylvania PHP
Credentialing/Privileging/CVO
10:00 AM - 11:00 AM
CST
Data Is the DNA of Credentialing: Elevating Data Quality and Governance to Protect Patient Access and Provider Trust
10:00 AM - 11:00 AM
CST
Data Is the DNA of Credentialing: Elevating Data Quality and Governance to Protect Patient Access and Provider Trust
Primary Presenter:
DeLaine Christie, CPCS, CPMSM, FMSP (she/her/hers)
– CrediSync
Speaker:
Victor M. Vargas, MD, MBA, CPE
– CrediSync, Inc
Speaker:
Brigitte Tebow, n/a
– Provider MDM DBA - Vantage Data Group
Technology/Data Management
10:00 AM - 11:00 AM
CST
The MSP Detective: Identifying Physician Behavior That Can Lead to Bigger Problems
10:00 AM - 11:00 AM
CST
The MSP Detective: Identifying Physician Behavior That Can Lead to Bigger Problems
Primary Presenter:
Teresa Boyce, MHA, CPMSM, CPCS
– Kaweah Health
Speaker:
Amanda Olaogun (she/her/hers)
– PBI Education
Quality/Peer Review
11:10 AM - 12:10 PM
CST
Breaking down the Silos: Our Journey to Unify Enrollment, Licensing, Onboarding, and Privileging
11:10 AM - 12:10 PM
CST
Breaking down the Silos: Our Journey to Unify Enrollment, Licensing, Onboarding, and Privileging
Speaker:
A. Cynthia Rodriguez, CPMSM, CPCS, CPES (she/her/hers)
– PRISM Vision Group
Primary Presenter:
Marrielle Goc-Jalloh, MS
– PRISM Vision Group
Operational Management
11:10 AM - 12:10 PM
CST
Physician Assistants/Associates: Scope Creep, Title Change and Other Hot Topics
11:10 AM - 12:10 PM
CST
Physician Assistants/Associates: Scope Creep, Title Change and Other Hot Topics
Primary Presenter:
Tricia M. Marriott, PA-C, MPAS, MJ Health Law (she/her/hers)
– Trinity Health of New England
Speaker:
Greg P. Thomas, PA-C Emeritus, MPH (he/him/his)
– NCCPA
Credentialing/Privileging/CVO
11:10 AM - 12:10 PM
CST
Surveyors and MSPs: Working Together… Turning ‘Oh No!’ into ‘We’ve Got This’
11:10 AM - 12:10 PM
CST
Surveyors and MSPs: Working Together… Turning ‘Oh No!’ into ‘We’ve Got This’
Primary Presenter:
Debbie K. Kesselring, CPMSM, CPCS (she/her/hers)
– Debbie Kesselring, LLC
Speaker:
Dana Wakefield, MHA, CPMSM, CPCS
– Moffitt Cancer Center
Accreditation/Regulatory
11:10 AM - 12:10 PM
CST
When Clinical Decisions Lead to Criminal Consequences
11:10 AM - 12:10 PM
CST
When Clinical Decisions Lead to Criminal Consequences
Primary Presenter:
Anne Roberts, Esq., CPMSM, CPCS (she/her/hers)
– Mount Sinai Health System
Speaker:
Kay Van Wey, Esq
– Van Wey & Metzler
Quality/Peer Review
2:10 PM - 3:10 PM
CST
Creating Today’s Impact While Leaving Your Golden Legacy
2:10 PM - 3:10 PM
CST
Creating Today’s Impact While Leaving Your Golden Legacy
Primary Presenter:
Melissa Walters, MHA, FMSP, CPMSM, CPCS
– Prisma Health
Speaker:
Joseph P. Travagline, MsH RHIA CPMSM
– Medical University of South Carolina Medical Center
Leadership/Professional Development
2:10 PM - 3:10 PM
CST
Enrollment Experiments - Welcome to the Payer Enrollment Simulation Lab
2:10 PM - 3:10 PM
CST
Enrollment Experiments - Welcome to the Payer Enrollment Simulation Lab
Primary Presenter:
CHARLENE FRAIL-MCGEEVER, MBA, CPCS, CPES (she/her/hers)
– UNIVERSITY OF UTAH HEALTH PLANS
Provider Enrollment
2:10 PM - 3:10 PM
CST
I'm Grateful for Every Scar… But There Were Lessons Learned: Medical Staff Scenarios We Can All Learn From
2:10 PM - 3:10 PM
CST
I'm Grateful for Every Scar… But There Were Lessons Learned: Medical Staff Scenarios We Can All Learn From
Primary Presenter:
Brian C. Betner, Esq.
– Hall Render
Quality/Peer Review
2:10 PM - 3:10 PM
CST
Speaking the Same Language: A Practical Guide to IMGs/ITPs, ECFMG Certification and International Credential Verification
2:10 PM - 3:10 PM
CST
Speaking the Same Language: A Practical Guide to IMGs/ITPs, ECFMG Certification and International Credential Verification
Primary Presenter:
Tracy Gill, MLA
– Intealth
Credentialing/Privileging/CVO
3:20 PM - 4:20 PM
CST
ABMS Board Certification: Standards, Advocacy, and Innovation
3:20 PM - 4:20 PM
CST
ABMS Board Certification: Standards, Advocacy, and Innovation
Primary Presenter:
Jennifer Michael, MHSA (she/her/hers)
– American Board of Medical Specialties
Credentialing/Privileging/CVO
3:20 PM - 4:20 PM
CST
Credentialing Information Integrity Training - Why It's Important and How to Do It
3:20 PM - 4:20 PM
CST
Credentialing Information Integrity Training - Why It's Important and How to Do It
Primary Presenter:
Tammy E. West, MHA/ED, CPMSM, CPCS, CPES (she/her/hers)
– The Hardenbergh Group a Sentact Company
Accreditation/Regulatory
3:20 PM - 4:20 PM
CST
From Data Entry to Data Strategy: Turning Credentialing & Enrollment into a Revenue Intelligence Engine
3:20 PM - 4:20 PM
CST
From Data Entry to Data Strategy: Turning Credentialing & Enrollment into a Revenue Intelligence Engine
Primary Presenter:
Yesenia Servin, CPMSM, PESC, CPLS (she/her/hers)
– RWJBarnabas
Speaker:
Larry G. DeHoyos, CPCS, PESC (he/him/his)
– LD Consulting
Technology/Data Management
3:20 PM - 4:20 PM
CST
The Power of Language: How MSP Job Descriptions Shape Classification, Compensation & Compliance
3:20 PM - 4:20 PM
CST
The Power of Language: How MSP Job Descriptions Shape Classification, Compensation & Compliance
Primary Presenter:
Trish Miller, BS, JM, CPCS
– UnityPoint Health
Speaker:
John Pastrano, CPCS, CPMSM, BBA
– Methodist Healthcare
Operational Management
4:30 PM - 5:00 PM
CST
Credentialing of Professionals Outside the Medical Staff Standards
4:30 PM - 5:00 PM
CST
Credentialing of Professionals Outside the Medical Staff Standards
Primary Presenter:
Michelle L. Higgins, CPCS, CPMSM, MBA-HM
– HCA Healthcare/Healthtrust Workforce Solutions
Credentialing/Privileging/CVO
4:30 PM - 5:00 PM
CST
Expert to Influencer; Personal Branding with Executive Presence for Medical Service Professionals
4:30 PM - 5:00 PM
CST
Expert to Influencer; Personal Branding with Executive Presence for Medical Service Professionals
Primary Presenter:
Lisa L. Velasco, FMSP, CPMSM, CPCS, CPES, PESC, CPLS
– Hardenbergh/Sentact
Leadership/Professional Development
4:30 PM - 5:00 PM
CST
Zero-Inbox for MSPs: Simple Strategies to Regain Control of Email
4:30 PM - 5:00 PM
CST
Zero-Inbox for MSPs: Simple Strategies to Regain Control of Email
Primary Presenter:
Jennifer Dorais, CPCS, CPMSM (she/her/hers)
– Vituity
Technology/Data Management
Wednesday, October 21, 2026
8:00 AM - 9:00 AM
CST
Enrollment ROI: How to Measure and Communicate the Value of Modernizing PE Processes
8:00 AM - 9:00 AM
CST
Enrollment ROI: How to Measure and Communicate the Value of Modernizing PE Processes
Speaker:
Thomas Heitz, CPCS
– HealthStream
Primary Presenter:
Stephanie Lambert, CPES
– Zotec Partners
Speaker:
Lisa Palmer, CPCS
– Zotec Partners
Provider Enrollment
8:00 AM - 9:00 AM
CST
From Last Resort to Workforce Strategy: Locum Tenens Best Practices for NAMSS Leaders
8:00 AM - 9:00 AM
CST
From Last Resort to Workforce Strategy: Locum Tenens Best Practices for NAMSS Leaders
Primary Presenter:
Matt Littlejohn, CPES
– LocumTenens.com
Speaker:
Meredith S. Sheffield, CPCS
– LocumTenens.com
Speaker:
Miechia Esco, MD, PHD, MBA, RPVI, FACS (she/her/hers)
– LocumTenens.com
CVO
8:00 AM - 9:00 AM
CST
The Room Where It Happens: A High Stakes Governance Experience
8:00 AM - 9:00 AM
CST
The Room Where It Happens: A High Stakes Governance Experience
Primary Presenter:
Erin Muellenberg, JD, CMPSM, CPCS, FMSP
– Polsinelli
Speaker:
Brianna Peoples, CPMSM, CPCS
– Privia Health
Leadership/Professional Development
8:00 AM - 9:00 AM
CST
What Is a CANDOR Program and Why Should an MSP Care?
8:00 AM - 9:00 AM
CST
What Is a CANDOR Program and Why Should an MSP Care?
Primary Presenter:
Michael R. Callahan, Attorney - JD
– Sentact
Accreditation/Regulatory
9:10 AM - 9:40 AM
CST
A Day in the Life of a MSP: Defining the Role, Elevating the Impact
9:10 AM - 9:40 AM
CST
A Day in the Life of a MSP: Defining the Role, Elevating the Impact
Primary Presenter:
Diana K. Hall, CPCS CPMSM FMSP (she/her/hers)
– Self-Employed
Leadership/Professional Development
9:10 AM - 9:40 AM
CST
Future-Proofing Medical Staff Services: AI Integration and Workforce Succession Planning
9:10 AM - 9:40 AM
CST
Future-Proofing Medical Staff Services: AI Integration and Workforce Succession Planning
Primary Presenter:
Kendra S. Zepeda, CPCS, CPMSM
– Parallon
Speaker:
Kaysha Hervey, CPCS, CPMSM (she/her/hers)
– HCA Healthcare
Leadership/Professional Development
9:10 AM - 9:40 AM
CST
Passion, Pressure, and the Emotionally Intelligent MSP
9:10 AM - 9:40 AM
CST
Passion, Pressure, and the Emotionally Intelligent MSP
Primary Presenter:
Sara Cameron, CPMSM, CPCS
– The Hardenbergh Group, A Sentact Company
Leadership/Professional Development
9:10 AM - 9:40 AM
CST
Worth Their Weight in Gold: The Power of Well-Designed Policies
9:10 AM - 9:40 AM
CST
Worth Their Weight in Gold: The Power of Well-Designed Policies
Primary Presenter:
Justine Spinosi, MBA, CPMSM, CPCS
– Greeley, A Charts Company
Speaker:
Tina N. Turner, MBA, CPMSM, CPCS, CPM
– Greeley, A Chartis Company
Credentialing/Privileging/CVO
9:50 AM - 10:50 AM
CST
From Conditional Privileges to Competency Plans: Practical Strategies for Building Effective Train‑Up Program
9:50 AM - 10:50 AM
CST
From Conditional Privileges to Competency Plans: Practical Strategies for Building Effective Train‑Up Program
Primary Presenter:
Brijen J. Shah, MD (he/him/his)
– Mount Sinai Health System
Speaker:
Crystal Tolbert, CPCS
– Mount Sinai Health System
Credentialing/Privileging/CVO
9:50 AM - 10:50 AM
CST
Golden Standards, Powerful Outcomes: Guiding Credentials Committees with Confidence - Interactive Credentials Committee Meeting
9:50 AM - 10:50 AM
CST
Golden Standards, Powerful Outcomes: Guiding Credentials Committees with Confidence - Interactive Credentials Committee Meeting
Primary Presenter:
Stephanie M. Russell, BS, CPMSM, CPCS
– Greeley
Speaker:
Frances Ponsioen, CPMSM, CPCS
– Greeley a Chartis Company
Operational Management
9:50 AM - 10:50 AM
CST
Hr & Medical Staff Peer Review - Building a Culture of Shared Accountability for Patient Safety
9:50 AM - 10:50 AM
CST
Hr & Medical Staff Peer Review - Building a Culture of Shared Accountability for Patient Safety
Primary Presenter:
JANET L. WILSON, BS, FMSP, CPMSM, CPCS
– JLWilson MedStaff Consulting, LLC
Quality/Peer Review
9:50 AM - 10:50 AM
CST
The Next 50 Years Start Here: Growing the MSP Profession Through Education and Early Exposure
9:50 AM - 10:50 AM
CST
The Next 50 Years Start Here: Growing the MSP Profession Through Education and Early Exposure
Primary Presenter:
Bernadette Jones, MHA, CPCS, CPMSM
– MedStar Health
Speaker:
Lisa Hunter, Manager, Provider Credentialing
– MedStar
Leadership/Professional Development
